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Discussion topic: Troubleshooting after a power cut

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This message was authored by PurplePaul This message was authored by: PurplePaul

Troubleshooting after a power cut

Have returned from holiday and no recordings have been done since Jan 10th can't watch old recordings snd the sky box has changed to sky Deutschland

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This message was authored by Laing1 This message was authored by: Laing1

Re: Troubleshooting after a power cut

Posted by a Superuser, not a Sky employee. Find out more

@PurplePaul wrote:

Have returned from holiday and no recordings have been done since Jan 10th can't watch old recordings snd the sky box has changed to sky Deutschland


@PurplePaul Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Dallen9798 This message was authored by: Dallen9798

Re: Troubleshooting after a power cut

@PurplePaul 

 

The Sky Duetschland is nothing to worry about, that is just the name on the TV has applied to the input source for Sky, it won't effect your viewing.

 

In regards to your recordings please fully reboot your box by putting it in stanbdy and turning it off at the mains at the wall

 

Once you've rebooted the box try to record something that is being aired live to make sure it will record furthur programs ok.

 

 

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My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer
This message was authored by lettice This message was authored by: lettice

Re: Troubleshooting after a power cut

Posted by a Superuser, not a Sky employee. Find out more

That mesage is originating from your TV.
As described  in this Sky help article;

What to do if you see the message 'Sky Deutschland' appearing on your TV screen
This message is being picked up by your TV via the HDMI connection to your Sky Q box and is labelling the HDMI connection, to fix this simply go into your TV settings, and rename the HDMI connection title.

'Sky Deutschland' appearing on your TV screen | Sky Help | Sky.com


Try repowering your Sky Q main box, by removing the power for a few minutes.
I would suggest doing the same with the TV also.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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