Discussion topic: Troubleshooting after a power cut
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Message posted on 14 Apr 2023 12:23 PM
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Troubleshooting after a power cut
Have returned from holiday and no recordings have been done since Jan 10th can't watch old recordings snd the sky box has changed to sky Deutschland
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Message posted on 14 Apr 2023 04:36 PM
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Re: Troubleshooting after a power cut
@PurplePaul wrote:
Have returned from holiday and no recordings have been done since Jan 10th can't watch old recordings snd the sky box has changed to sky Deutschland
@PurplePaul Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
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Message posted on 15 Apr 2023 08:38 AM
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Re: Troubleshooting after a power cut
The Sky Duetschland is nothing to worry about, that is just the name on the TV has applied to the input source for Sky, it won't effect your viewing.
In regards to your recordings please fully reboot your box by putting it in stanbdy and turning it off at the mains at the wall
Once you've rebooted the box try to record something that is being aired live to make sure it will record furthur programs ok.
My views are my own and I will assist where possible.
Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4
I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer
Message posted on 15 Apr 2023 09:08 AM
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Re: Troubleshooting after a power cut
That mesage is originating from your TV.
As described in this Sky help article;
What to do if you see the message 'Sky Deutschland' appearing on your TV screen
This message is being picked up by your TV via the HDMI connection to your Sky Q box and is labelling the HDMI connection, to fix this simply go into your TV settings, and rename the HDMI connection title.
'Sky Deutschland' appearing on your TV screen | Sky Help | Sky.com
Try repowering your Sky Q main box, by removing the power for a few minutes.
I would suggest doing the same with the TV also.
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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