Three 5g home broadband

[alungroome]

I've recently switched to three 5g broadband due to limited speeds in my area for fibre. My sky q box can see the router and connect to it however its not getting the Internet. Any ideas? All other devices are getting Internet fine.thanks

[Invisiblename]

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@alungroome wrote:

I've recently switched to three 5g broadband due to limited speeds in my area for fibre. My sky q box can see the router and connect to it however its not getting the Internet. Any ideas? All other devices are getting Internet fine.thanks

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Have you done a network reset on your SkyQ?

[alungroome]

Yeah I had already did network reset. Also resetted 5g router.still same issue.no Internet but it connects to the router.

[Tom-W19]

Hi @alungroome 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @alungroome . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks