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Discussion topic: Mini Box

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This message was authored by: Anonymous

Message posted on ‎04 Apr 2024 11:01 AM

Mini Box

Mini Box has stopped working. 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎04 Apr 2024 11:13 AM

Re: Mini Box

Posted by a Superuser, not a Sky employee. Find out more

That's not a lot for us to go on. You aren’t contacting Sky Customer Services by posting on here. This is a customer to customer forum where we try to help each other.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎04 Apr 2024 11:19 AM

Re: Mini Box

Posted by a Superuser, not a Sky employee. Find out more

If it's not turning on or is stuck on standby, Try a power reboot or the recovery procedure as described here;

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

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Sky Stream with two pucks (former Sky Q and Sky+ customer).
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This message was authored by: oldfella

Message posted on ‎04 Apr 2024 11:28 AM

Re: Mini Box

Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:

Mini Box has stopped working. 

Hi

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the Q box on
Try completely resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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