This programme is no longer available

[ToooSloooow]

Exactly the same issue here, started about 4 days ago. 

Box won't switch on at first, and won't switch the TV on. So I unplug it, plug back in and it works for a while. Then I switch on an hour later and it won't change channel - just says at the top "Programme no longer available". After a few minutes it freezes. 

I'm having to unplug it 2-3 times a day now. 😡

Clearly a Sky issue looking in here. 

[ToooSloooow]

It's certainly something in this area as the error is different depending how I switch off - using the TV remote or the Sky remote. 

[ToooSloooow]

This is a software issue so a new box won't fix it, AND you lose your recordings. 

Sky need to fix this asap. 

[Mattb1976]

Still no change and no contact or messages.

Very frustrating 

Every morning losing wifi having to restart box every single morning 

[Me134]

I had to reboot the Q box first thing this morning as I was just getting a black screen, thankfully everything is fine since but I guess this is related? The WiFi speed as reported by Netflix had dropped to just 30Mbps as well so I've hardwired it again.

[Hel74]

Am currently waiting in a queue on chat to speak to someone..... again

[Hel74]

Well that went well. Entered all the details into the chat and waited 10 minutes for a human who said they appreciate that I'm looking to find out when my contract ends!!!

well I am now!!!

[Hel74]

I am being told there's an issue with my sky q and I need an engineer.  I know I don't. I keep referring him to this thread.  

after a short period of nothing which i hope was him reading this thread, this is the response:

I'm sorry to hear this, Helen. I kindly request that you please hold on; we'll surely fix this. I'll raise the CRF to the team, and they will definitely resolve the issue.

[AdelaideRose10120]

Just spent 24 minutes on the phone to be told there is no known issue and the only solution is to replace the box. Very disappointed in the way it's been handled, the box is a like for like swap on the doorstep so can't even watch the stuff we can't get back. No element of compensation suggested but was told we can now get HBO Max as part of our package.  When I highlighted the amount of people who have had a new box and the same issue return I was told the box will definitely fix the issue.

[Hel74]

Well I've been assured they'll "definitely fix the problem" but it's also clear that the guy I'm talking to on chat hasn't heard of this issue.  

[Removed]

I have also been told I'll get compensation but I'll believe it when I see it.  

Moderator notes: Removed campaigning 

[Iamthe123]

Exactly the same issue here for the last couple of weeks. 
prior to  this I kept getting an occasional blank screen. 
changed HDMI cables and hdmi ports to check and done resets. 
This needs to be sorted by Sky asap. 

thx. 

[MistryH]

With the number of people reporting this issue, you'd think Sky would have picked up on the sike of issues that we're all experiencing. I agree they do need to sort this out, in the meantime, I am thinking Sky has breached their contract due to an interrupted service, we should seek compensation and be allowed to exit our contract without any monetary implications. 

[Paulam]

They've told me if they can't sort it then I can cancel my contract.

[AdelaideRose10120]

When I spoke to an advisor today and asked if this was an issue that was being looked at she categorically told me there was no known issue and a new box was the only solution available to me. Can someone confirm if this is an actual issue being investigated or rather throwing new boxes at it in hope this resolves it 

[gigglypuff]

written on behalf of my BF who has delt with sky on this issue:

i have the exact issue and more with it doing the standby issue as well as going into netflix and still has the audio from the show i was watching on skyTV, had to reboot it 4 times in 6hrs. rang sky like everyone else got told no know issue, got told the tech guys wwould ring me to arrange an engineer - not they didnt, just booked and engineer to come out, who said the box was old and a new one would sort it. we are now on day 2 of the new box and already had to restart it. they person on the phone tried to plug upgrades and look over my bill for some reason. 

Phoned sky again, told them the issues, got told no software issues when clearly there is. got told they would said send an engineer out told them dont bother already had one and a new box. got told that any software updates are doen quarterly (which is dafft) asked what version of software was current - same as my old box and my new one that both had issues. explained to them about this thread and just got a mmm, i explained that some part of the software is memory leaking and causes this issues, and waiting for a new quater is not good enough for the issue to be fixed, explained i am a software and IT engineer and got hung up on.

come on SKY sort it out the amount of money we are paying for the services and we have this issue and not getting listen to is not good enough