@mdc4566 wrote:
Had a V1 sky Q box which was faulty...had to switch it off and on again at the wall a few times every day to get it going .
A So called engineer came out looked at it and said the two screw in ports needed to be changed to plastic this was the issue.
All good to that night and back to the same **bleep** again ..on and off at the mains .
Connected Sky and they said they would send me out a "new" box.
It came today ...the plastic chrome like trim that runs around the bottom was hanging off and the box was all scuffed and basically tatty looking ...it was an old V1 box again .
Managed to clean it up a bit Connected up again like for like cause it has the old brick style power pack that ours had ...HDMI in ..2 screw in Connections fitted and it wouldn't Connect to the original source the other box had been connected to ...on and off at the wall again ....nothing just a blank screen that would flicker ever 10 seconds or so ...also tried different sources but nothing...old sky card was fitted BTW.
Im raging ive been with sky over 25 years and they treat people with something that looked like it came out of a skip.
Ive connected Sky yet again and told them if they can't supply me with a new V3 box I'm done with them .
hi @mdc4566
I admit I got slightly confused by your post referring to V1 boxes when I believe you have what we call V2 boxes - they are 2TB & the only ones with a separate power supply.
The change of the Plugs from metal to plastic would not have been due to the type of connector just that they probably needed replacing - they do tend to fit plastic outer barreled ones these days
You need to be aware that V3 2TB boxes are extremely thin on the ground -- most are only 1TB rather than 2TB & I think they do not have a stock any new Q boxes any more- so even if you get a V3 box it is extremely likely to be a refurbished box.
In SKY's stock terms V2 & V3 2TB boxes are treated the same as they are both UHD/HDR capable
Most replacement 2TB boxes will be V2 boxes
Your replacement V2 box should however have been checked.
TBH it sounds more like you need another engineer visit than just a replacement box.
