This programme is no longer available

[mr.tickle]

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@Paul-65 wrote:

Would be interested to know how many people have had success disabling the WiFi from the tv as I don't think anyone that's tried it has had no joy. So, anyone out there tried it without success?

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I think that work-around is very specific to Sony Bravia TVs only, presumably because of something particular in their chipset. So there will be fewer people it applies to anyway.

[DavidH11]

I have Bravia Tv and disabling WiFi did not solve it for me 

[Madkitty]

Does everyone have Q370 now? Had a call from the VIP team to say it was rolled out from the 9th and have tried forcing an update but I'm still on Q360? Appreciate it might not be resolving the problems still though

[Daniel0210]

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@Madkitty wrote:

Does everyone have Q370 now? 

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@Madkitty 

Nope. 

[DW49]

Still on Q360 here 

[Me134]

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@Madkitty wrote:

Does everyone have Q370 now? Had a call from the VIP team to say it was rolled out from the 9th and have tried forcing an update but I'm still on Q360? Appreciate it might not be resolving the problems still though

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Not got it myself, I'm not even 100% sure it is getting pushed out to the general public yet.

[Winefan]

We are on the 370 update.

It's getting worse as now had the hard drive message 🤦🏼‍♀️

[Laing1]

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@Winefan wrote:

We are on the 370 update.

It's getting worse as now had the hard drive message 🤦🏼‍♀️

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@Winefan Hard drive errors are normally terminal

follow the link below should lead to requesting a replacement box

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard...

[IanB]

Still on 360 here too. Can't say I'm confident 370 will fix all the issues I'm having (no just Program no longer available)  and as previously mentioned by someone no bug fix list published by Sky.

[eastangliauk]

I am trying to view Alone and it will not play back for me on my q box  

[Paul-65]

Try again with someone with you

[eastangliauk]

The box crashed it went after reset  🔌

[Madkitty]

Hi another call from the VIP team and as far as they are convcerned another Q370 update was rolled out yesterday to all boxes. Not sure what next and they can say either, they just need to escalate again!!!

[Me134]

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@Madkitty wrote:

Hi another call from the VIP team and as far as they are convcerned another Q370 update was rolled out yesterday to all boxes. Not sure what next and they can say either, they just need to escalate again!!!

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Mine updated to 370 just the other day (there's only one 370 update BTW) but they do push them out in batches. I got a notification at the top of the MySky app to say an update was available. Update via the Q box and once it's returned you to the normal TV screen (not before) you can restart the box, presuming it is available for yourself.