Engineer

[Mazw02]

Booked an engineer four weeks ago paid straight away. It's to move sky box into another room. It's still on delayed tried to ring up but just going round in circles 

[Daniel0210]

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@Mazw02 wrote:

tried to ring up but just going round in circles 

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@Mazw02 

As in you can't get through or something else? 

[Mazw02]

Keep putting me back to the same thing then hanging up 

[Daniel0210]

@Mazw02 

I think you mean the automated system. All calls start automated (aka 'the bot') which may offer you an online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.