This programme is no longer available

[oldman1900]

My SKY Q was never connected directly to the TV. It goes via a Dolby Atmos RECEIVER (Audio & Video via several selectable HDMI inputs/outputs) I always had the SKY Q WiFi switched off and connected the box and TV via ethernet cable from the SKY Broadband modem/router. (999Mbps) My house WiFi operates via four BT access point globes giving full coverage throughout the house. Two SKY mini boxes via that WiFi provision. All worked correctly until the software update and continued faulty through the newer update also. And here we are.

[Shun01]

I can't believe this issue is still going on after all this time.

By way of an update - they called an engineer out and changed my 2 terrabyte box for another and I still had the issue as well as losing my recordings. Had to speak to them again and they sent a new box but 1 terrabyte - annoying as it means I have less storage space but I've not had the issue since. Seems to have worked and I was told it's an issue with the 2 terrrabyte boxes!!

[Bridgers]

Is everyone still paying for this absolute garbage I have had this problem for months now had a new to us box no different rebooting the box every time we switch on failed recordings I have really had enough now I have an engineer booked to give them a last chance if it doesn't work the the lot is going I can stream pretty much everything Sky broadcast on our package albeit a bit more hassle but I cannot keep paying for a service I am not getting like I said one last chance to solve this or it's bye bye Sky

[Chodley]

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@oldman1900 wrote:

My SKY Q was never connected directly to the TV. It goes via a Dolby Atmos RECEIVER (Audio & Video via several selectable HDMI inputs/outputs) I always had the SKY Q WiFi switched off and connected the box and TV via ethernet cable from the SKY Broadband modem/router. (999Mbps) My house WiFi operates via four BT access point globes giving full coverage throughout the house. Two SKY mini boxes via that WiFi provision. All worked correctly until the software update and continued faulty through the newer update also. And here we are.

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Have you re-checked the Q's wifi is really disabled? It has a habit of turning itself back on.

[KevNewMedia · Accepted solution]

Hi everyone

Thank you for your continued patience while this issue has been investigated, and thank you for choosing the Community to tell us about the problem.

We appreciate that this has been ongoing for some time, and we're sorry for both the inconvenience caused and the length of time it's taken to reach this stage.

Our support teams have confirmed that a fix is currently planned for a future software release. Whilst we don't yet have a confirmed deployment date, the current expectation is that it will be included in a release scheduled for September. 

As with all software updates, timings can sometimes change during testing and rollout, so we're unable to provide a more specific date. We'll update this thread again as soon as we have further information to share.

We're sorry for the frustration this has caused and appreciate your patience while we work towards a permanent fix.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[Delboy69]

Switching on tv and sky q box in the morning I get this message regularly "program no longer available" have to disconnect the power to the sky q box and connect to reboot,,!!! Thanks 

[Daniel0210]

@Delboy69 

I have moved your post into a thread already discussing this. Please see the post marked as the answer.

[cathy+greenwood]

Kev

thanks for the update.  You are supposed to call me to update, and as usual for the last two weeks, my phone rings and as soon as I answer, just hangs up !

please find out when the updated s/w will be deployed and also why people still continue to get engineers sent out swapping out boxes  !  
this whole thing is a mess, and now I get phantom calls from sky just hanging up when answered .. 

[Daniel0210]

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@cathy+greenwood wrote:

Kev

thanks for the update.  You are supposed to call me to update, and as usual for the last two weeks, my phone rings and as soon as I answer, just hangs up !

@KevNewMedia wasn't going to call you. Your forum log in isn't linked to a Sky account so no one here knows who you are.

please find out when the updated s/w will be deployed

Updates like this are normally staggered so the release will happen gradually.

and also why people still continue to get engineers sent out swapping out boxes  !  
this whole thing is a mess, and now I get phantom calls from sky just hanging up when answered .. 

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[oldman1900]

Still disconnected. This setup has never caused an issue previously even when SKY was not the Broadband provider. The SKY modem router WiFi is also disabled because all that is provided via the BT Discs connected via ethernet to the SKY modem router. The TV, SKY Q, BLURAY, FREEVIEW, DOLBY ATMOS RECEIVER,PC connected via ethernet.    

[mr.tickle]

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@oldman1900 wrote:

Still disconnected. This setup has never caused an issue previously even when SKY was not the Broadband provider. The SKY modem router WiFi is also disabled because all that is provided via the BT Discs connected via ethernet to the SKY modem router. The TV, SKY Q, BLURAY, FREEVIEW, DOLBY ATMOS RECEIVER,PC connected via ethernet.    

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Yes, as some of us have been saying all along, there's a software bug which is due to be addressed - see the post marked as the Answer currently.

Let this be an end to the unneccesary engineer call-outs, the ridiculous box swaps, the "try everything in case it works" games.

[Stumidd]

Our situation has progressively gotten worse. We now have to restart the box 4-5 times daily. 

Thank goodness for Sky Go on Apple TV, at least we can watch the channels but it's hardly the convenience of Sky Q (no BBC).

[IWDub]

We were suffering from this every day for weeks. Recently we've gotten in the habit of first putting the Sky box in standby, then putting our Sony Bravia TV in standby. The only time the Sky box now locks up is when one of us forgets to put the box in standby before the TV. 

Not sure if it will work for everyone but worth a try. 

[Delboy69]

"This program is no longer available" when I try to change channels in the morning,,,, I have to un power the sky q box to reboot,,,, !! Thanks

[Daniel0210]

@Delboy69 

I have again moved your post into a thread already discussing this. No need for another new thread.