This programme is no longer available

[Nick19051]

I cannot change channels or watch recording and an error message says that this programme is no  longer  available. This happened yesterday, so I switched off and unplugged everything, which cured the problem. The same issue has occurred today.

[Brill+Gill]

Hi @Nick19051, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[JBM1810]

Hi, I have the same problem - every day I have to unplug the Sky Q box for it to work. It either gets stuck on retrieving data or black blank screen and everything is not available.. been like a week now

[AdelaideRose10120]

I am also having this issue. Ive had to power cycle the main box everyday for the last week. 

[Jaymac76]

Hi I am also getting this problem. 
has happened every day this week and now twice today. 

[Andy_S1]

I'm having the same issue. Only started happening in the past week. Could there be a problem with the latest software?

[Druids1]

I'm also having this problem have spoken with sky the last 3 days they say it's fixed. Low and behold this morning same problem.

If this is not sorted soon I will cancel everything. It's beyond a joke. 

Sky get your act together.

[Mattb1976]

Same issue for me last 2 days, no corporate comms gone out Sky? Clearly a you issue!

[Danz994]

Hi @Andy_S1 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[AdelaideRose10120]

Is that going to be the same for the rest of us in this thread?

[Danz994]

Hi @AdelaideRose10120 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Ian_abel]

Since upgrading to latest 350Q software for sky q box - the sky box keeps failing - either a black screen or a message saying programme no longer available with the machine freezing and only becoming responsive after a reboot - have to reboot the box every couple of hours now. Have tried power off recycling - reinstalling the latest software - rebooting the router etc - but problem still persists. Please help!

[Gordy6]

I have the same issue, have to cycle the power every time I want to change channels 

[ItWasAllMichele]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[High+Chaparral]

Having the same problem, anyone heard of a fix? Rebooting only works until the next day.