There is a problem with the hard drive

[Belinda111]

This service is not available because of a problem with your hard drive 

[Daniel0210]

@Belinda111 

Try following the link below. It should lead to a replacement box if it's required

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[oldfella]

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@Belinda111 wrote:

This service is not available because of a problem with your hard drive 

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Hi @Belinda111 

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.