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Discussion topic: Can't access recordings on Sky Q. Saying "please wait" continually.

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This message was authored by SteveH This message was authored by: SteveH

Can't access recordings on Sky Q. Saying "please wait" continually.

Sky Q won't access recordings.  Shows "p!ease wait" with rotating circle continuously.  Can't access any menu items under Recordings.  Mini Box not accessing either.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Can't access recordings on Sky Q. Saying "please wait" continually.

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
SteveH
Topic Author
This message was authored by SteveH This message was authored by: SteveH

Re: Can't access recordings on Sky Q. Saying "please wait" continually.

Completed a hard disk reset which resolved the problem. 

This message was authored by Addie15 This message was authored by: Addie15

Re: Can't access recordings on Sky Q. Saying "please wait" continually.

Posted by a Sky employee

Hi there! We are happy to hear that this has now been resolved. We are therefore closing this invite but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

This message was authored by Zimrahil This message was authored by: Zimrahil

Re: Can't access recordings on Sky Q. Saying "please wait" continually.

How to do a hard disk reset please?

This message was authored by Laing1 This message was authored by: Laing1

Re: Can't access recordings on Sky Q. Saying "please wait" continually.

Posted by a Superuser, not a Sky employee. Find out more

@Zimrahil wrote:

How to do a hard disk reset please?


@Zimrahil To enter the engineers menu do the following
press the home button then scroll down to settings and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menuYou could try resetting the settings in the Q boxes hidden menu.

you will then get the option to reset your hard drive


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Zimrahil This message was authored by: Zimrahil

Re: Can't access recordings on Sky Q. Saying "please wait" continually.

Thanks 

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