0

Discussion topic: TNT sport 2 not working on Sky Q 3 nights in a row

Reply
Avatar for Mick+b1
Level 1 icon
What's this?
This message was authored by: Mick+b1

Message posted on ‎04 Apr 2024 07:11 PM

TNT sport 2 not working on Sky Q 3 nights in a row

Picture on TNT Sport 2 keeps breaking up this is the 3rd night in a row - paying money to watch premier league football and cannot watch it! Anyone else have this issue?

 

Works fine on sky go and the other TNT Channels work fine - come on sky sort it out or refund us!

Report post
Post 1 of 8
1,407 Views
0 Likes
Reply
Reply

All Replies

Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎04 Apr 2024 07:19 PM - last edited: ‎04 Apr 2024 07:20 PM

Re: TNT sport 2 not working on Sky Q 3 nights in a row

Posted by a Superuser, not a Sky employee. Find out more

@Mick+b1 whilst watching tnt sports 2 what signal strength are you receiving, to find it follow the instructions below 

 

An indicative Signal Strength and Quality is found in Q Home menu.

Home - Settings - Status..

Scroll right to Satellite Signal - More info.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 8
1,399 Views
Reply
Avatar for Mick+b1
Level 1 icon
What's this?
Topic Author
This message was authored by: Mick+b1

Message posted on ‎04 Apr 2024 07:27 PM

Re: TNT sport 2 not working on Sky Q 3 nights in a row

@SKY1992bf @Hi thanks for the message signal strength 70 signal quality 90

Report post
Post 3 of 8
1,393 Views
0 Likes
Reply
Avatar for SKY1992bf
Level 16 icon
What's this?
Superuser
This message was authored by: SKY1992bf

Message posted on ‎04 Apr 2024 07:34 PM

Re: TNT sport 2 not working on Sky Q 3 nights in a row

Posted by a Superuser, not a Sky employee. Find out more

@Mick+b1 For comparison what are the readings for the other tnt channels 

 

if you haven't already done so might be worth calling sky and see what they say and if needs be they can arrange an engineer visit 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 4 of 8
1,388 Views
0 Likes
Reply
Avatar for Mick+b1
Level 1 icon
What's this?
Topic Author
This message was authored by: Mick+b1

Message posted on ‎04 Apr 2024 07:37 PM

Re: TNT sport 2 not working on Sky Q 3 nights in a row

@SKY1992bf  Thanks yes checked the other TNT Channel that are working and getting the same numbers - I will give sky a call. Thanks for your help. 👍

Report post
Post 5 of 8
1,385 Views
0 Likes
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎04 Apr 2024 08:06 PM - last edited: ‎04 Apr 2024 08:08 PM

Re: TNT sport 2 not working on Sky Q 3 nights in a row

Posted by a Superuser, not a Sky employee. Find out more
@SKY1992bf wrote:

@Mick+b1 whilst watching tnt sports 2 what signal strength are you receiving, to find it follow the instructions below 

 

An indicative Signal Strength and Quality is found in Q Home menu.

Home - Settings - Status..

Scroll right to Satellite Signal - More info.

@SKY1992bf that won't work on Sky Q as the signal strength you see it not of the channel you are watching but a predefined transponder so its the same transponder it measures irrespective of what  channel you are watching on which is why @Mick+b1 is seeing the same numbers for both the channels they have tried 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 6 of 8
1,365 Views
Reply
Avatar for stereohaven
Level 11 icon
What's this?
Superuser
This message was authored by: stereohaven

Message posted on ‎04 Apr 2024 08:14 PM

Re: TNT sport 2 not working on Sky Q 3 nights in a row

Posted by a Superuser, not a Sky employee. Find out more

@Mick+b1 

 

As an interim while you get it sorted, you should be able to watch TNT Sports 2 HD (or any of their channels), live through the Discovery+ app on Sky Q.

-------------------------

LG B6 OLED 55” | LG UP75 LCD 43” | Sky Q | Sky Q Mini | SONOS Beam | EE Apple TV 4K | EE Full Works FTTC
Report post
Post 7 of 8
1,359 Views
Reply
Avatar for Mick+b1
Level 1 icon
What's this?
Topic Author
This message was authored by: Mick+b1

Message posted on ‎04 Apr 2024 08:26 PM

Re: TNT sport 2 not working on Sky Q 3 nights in a row

@stereohaven thanks but I tried that earlier and it's telling me it will take up to 24 hours to be able to watch TNT Channels - heyho - hopefully next time they show multi matches using TNT 2 they will have sorted it. I can watch it on the iPad using sky go but nothing like as good as the big screen 

Report post
Post 8 of 8
1,350 Views
Reply
Reply