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Discussion topic: Switching from sky Q to sky glass

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This message was authored by Bethanlouise This message was authored by: Bethanlouise

Switching from sky Q to sky glass

I've taken out sky glass today, do I need to cancel my sky Q or will that automatically be done?

Sky are sending me a package to return my package in but I'm unsure if there is anything else I need to do as I don't want to be charged for 2 lots of sky bills 

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Switching from sky Q to sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Bethanlouise  Sky Q will automatically be cancelled, you may be charged for q for another month, but will be refunded for days beyond cancellation date

 

the link below explains how it works 


https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

 


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This message was authored by Laing1 This message was authored by: Laing1

Re: Switching from sky Q to sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Bethanlouise wrote:

I've taken out sky glass today, do I need to cancel my sky Q or will that automatically be done?

Sky are sending me a package to return my package in but I'm unsure if there is anything else I need to do as I don't want to be charged for 2 lots of sky bills 


@Bethanlouise when you set up Sky Glass Sky Q will automatically be cancelled once you register it if you don't set up Sky glass within 14 days I think it is Sky Glass is automatically registered on you account and cancels Sky Q.

 

Sky will send out packaging towards the end of you 31 day cooling off period so you can return the Q boxes to Sky 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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