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This message was authored by: Dave7891

Streaming Netflix Issue

I have a 2TB SkyQ box and 4 minis. Everything works perfectly except one mini doesn't stream Netflix even when all the other boxes are inactive however it will stream other apps.

Any advice would be appreciated 


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This message was authored by: Laing1 Answer

Re: Streaming Netflix Issue

Posted by a Superuser, not a Sky employee. Find out more

@Dave7891 wrote:

Yes I get the the red spinning circle but can't get beyond that


@Dave7891 you aresuffering from a known problem

have a read of the large thread below for what currently being done and some possible workarounds until Sky and Netflix sort this problem 

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1

Re: Streaming Netflix Issue

Posted by a Superuser, not a Sky employee. Find out more

@Dave7891 wrote:

I have a 2TB SkyQ box and 4 minis. Everything works perfectly except one mini doesn't stream Netflix even when all the other boxes are inactive however it will stream other apps.

Any advice would be appreciated 


@Dave7891 are you getting a spinnng red circle ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Topic Author
This message was authored by: Dave7891

Re: Streaming Netflix Issue

Yes I get the the red spinning circle but can't get beyond that

This message was authored by: Laing1 Answer

Re: Streaming Netflix Issue

Posted by a Superuser, not a Sky employee. Find out more

@Dave7891 wrote:

Yes I get the the red spinning circle but can't get beyond that


@Dave7891 you aresuffering from a known problem

have a read of the large thread below for what currently being done and some possible workarounds until Sky and Netflix sort this problem 

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/td-p/4428388


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Dave7891

Re: Streaming Netflix Issue

Thank you for that, much appreciated 

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