Discussion topic: Sound Dropout on Sky Sports Main Event Channel
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Message posted on 14 Jul 2024 01:37 PM
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Re: Sound dropout on main event
Well after emailing sky I have just been phoned by them. Anyway they suggested I change the HDMI audio setting from Dolby Didital Plus to the normal setting below it. Initial reaction is that it seemed to stop the sound stutter problem on Main Event. Give it a try. I need to watch for a bit longer to be totally convinced it solves the problem.
Message posted on 14 Jul 2024 01:45 PM
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Re: Sound dropout on main event
Hi @MentorMaster It is a workaround, not a solution!
Message posted on 14 Jul 2024 02:16 PM
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Re: Sound dropout on main event
I just had a email..and a missed call..I guess they are going to suggest the same resolution. It will be a work around other a fix!! Joke
Message posted on 14 Jul 2024 03:24 PM
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Re: Sound dropout on main event
This put the audio to Stereo only, so no 5.1 (Dolby Digital) and no Atmos if using eARC. (Dolby Digital Plus). It's a downgrade for something your paying for.
Message posted on 14 Jul 2024 03:49 PM
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Re: Sound dropout on main event
It's an absolute nuisance, and a disgrace for cost, bud sadly SKY are used to getting away without doing anything and ignoring millions of customers.
Message posted on 14 Jul 2024 04:45 PM
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Re: Sound dropout on main event
Watching the golf now, unbearable sound cut out on SSME UHD. SORT THIS OUT SKY **bleep** !!
Message posted on 14 Jul 2024 06:43 PM
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Re: Sound dropout on main event
Beginning to think this might be a hardware problem with the box which would cost Sky too much to solve
if that is the case they need to stop changing extra for a service they can't deliver (Dolby Atmos)
Message posted on 14 Jul 2024 07:04 PM
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Re: Sound dropout on main event
Just got a response from Sky Support o Twitter. They are aware of the problem and it is being looked into as we speak.....
Still no confidence what so ever!
Message posted on 14 Jul 2024 07:20 PM
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Re: Sound dropout on main event
You need to consider that there was no problem during last season with the football. There is no problem with UHD Films or any of the various UHD streaming services.
Sky must be aware of the reason, it's the problem with resolution we should be concerned with
Message posted on 14 Jul 2024 10:38 PM
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Re: Sound dropout on main event
Something else I've had happening lately. When watching Netflix or Amazon Prime through my SkyQ box I get severe pixelation or a big green bar on the screen intermittently. This doesn't happen when I connect directly from the TV. Happens throughout the house. Anyone else experiencing this?
Message posted on 15 Jul 2024 07:45 AM
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Re: Sound dropout on main event
@MichaelN wrote:Beginning to think this might be a hardware problem with the box which would cost Sky too much to solve
if that is the case they need to stop changing extra for a service they can't deliver (Dolby Atmos)
@MichaelN Sky Stream has the Dolby Atmos subscription never paid for it with Sky Q I have the UHD subscription but Dolby Atmos will play at 1080p
Message posted on 15 Jul 2024 12:32 PM
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Re: Sound dropout on main event
This is also besides the point, as changing the audio from DD+ means we don't received Dolby Atmos... which is one of the supposed benefits of UHD alongside increased picture quality over 1080p HD.
Message posted on 15 Jul 2024 12:34 PM
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Re: Sound dropout on main event
Question is, will it be fixed by the time the Championship kicks off because that's when the majority of their customers will be watching. I know a lot remove Sky Sports during the summer period.
Message posted on 15 Jul 2024 08:25 PM
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Re: Sound dropout on main event
This has been going on way too long Sky. However, the work around of pausing for a few seconds is working again for me (it wasn't a few weeks ago)
Message posted on 15 Jul 2024 08:51 PM
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Re: Sound dropout on main event
Yeah mine doing the same did you get to the bottom of it
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