Sound dropout on main event

[sharrock85]

The issue is back , sound keeps cutting out on the uhd main event channel, it was doing the same thing at the beginning of the football season last year 

[Lizard07]

Also getting  sound drop out on Sky sports UHD for the last couple of days

☹️

[sharrock85]

Why is this happening again , was fixed when it was happening in February, now it's back what is going on

[Nespero]

We had this problem in February but it stopped happening until early this month. Can someone from Sky explain what's causing this and resolve the issue

[Weathers]

Ok all so just had a technician phone me and confirmed my box was running latest update..he then re-paired the viewing card!!! This appears to have fixed the issue. The option is within settings and whilst on the phone I initiated the pairing process!! Anyone else had this resolution!!! 

[MentorMaster]

No. Was just given the work around of changing audio to normal.

[Weathers]

FIX.   I made the point that I was getting it live and on recorded material...he said viewing card needed re-pairing so watch this space. 

[Weathers]

EDIT re the FIX..fyi am running skyq through pioneer av to Samsung TV!! 

[sharrock85]

doing a viewing card call back didn't work , still cut out and it is getting more , almost every 30 - 60s now

[sharrock85]

If I pause of a couple of seconds and play it is fine, go back to live and it's Audio cut out . This was the exact same thing in feb which was fix. 

[Bruce+S+G]

Doing the Viewing card call back hasnt worked for me. Watching the darts, and the sound cut outs are as bad as ever!

[Weathers]

@sharrock85 well that's that then...I'll wait for it to start playing up again!!💁

[DirtyNorris]

Loads of drop outs on the Cricket this evening on channel 401 UHD.  

[Bluefan18]

Yes I am getting the same, had it the last time I watched UHD a few nights ago 

[Footballfan405]

I emailed Sky (as I said I would) and last Saturday I got a phone call from one of their customer relations team. I explained the situation.  I stressed it was not a hardware issue (bc of the number of complaints on here and bc I had had a Sky engineer visit in June to realign the dish after we had had some building work done and he had checked the whole system). He raised a complaint on my behalf and asked me to monitor the situation.  One week on and I haven't watched anything on Sky Sports ME until today. After an hour of watching the cricket I have had no sound issues. However, being cautious given previous experience, I shall monitor for a few more days and include a variety of sporting events before I get back to Sky.