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Discussion topic: Sound drop out on Sky Q Formula 1

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This message was authored by stewart.a This message was authored by: stewart.a

Sound drop out on Sky Q Formula 1

I am watching Formula I channel on my SKY Q box and the commentary sound keeps dropping out. No issues on any other channels. How can I fix this? I have done a hard reset power down. No difference 

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This message was authored by Ecosse This message was authored by: Ecosse

Re: Sound drop out on Sky Q Formula 1

Hi @stewart.a   When you're doing a reset, are you completely unplugged from the wall for at least 30 seconds?

 

Also, have you checked for any possible software updates?:

 

Go to Settings, then System Info, and highlight Software version.
Choose Setup and then select Software download.
Your box will start to download the latest software. This can take up to 10 minutes.
To check the status of the software download, go to Settings, then System info, and highlight Software version.
When it says "Software update successful" press the Standby button on your remote.
When your box restarts, follow the on-screen messages. You'll then be on the latest software version.

Good luck.


====================================================
Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900
stewart.a
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This message was authored by stewart.a This message was authored by: stewart.a

Re: Sound drop out on Sky Q Formula 1

Thanks @Ecosse  I'll give the software update a go. Although it seems to be ok on Formula 1. It was the previous Formula 2 sprint that I kept dropping out. So seems like a technical problem at Bahrain! 

This message was authored by Ecosse This message was authored by: Ecosse

Re: Sound drop out on Sky Q Formula 1

Let us know how you get on.

 

Good luck.


====================================================
Samsung UE49MU7070XX - Samsung MS550 Soundbar+ with 9000S Rears
Sky Q 2Tb + 3 Minis - BT Full Fibre 900
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