Sound Dropout on Sky Sports Main Event Channel

[daxx2007]

so my take, i have an lg g5 and av reciver, i have sound drop outs via sky q, on TCL, ITV, UHD FOOTBALL, and some others, all cables are fine and work and have been changed to rule that out,  i have to change  to a diff setting on av reciver and go back to get sound again, if that dont work turn  everything off and back on again, is this sky messing with sky q to get use to start going over to stream, does this even happen using sky stream.

[The+Real+ITSNev]

It's Sky and been the same for years. They will never fix it.  I for one plan to cancel Sky after my current period as the UHD is not worth it, especially with the sound issue and the low volume.  #SKYWONTFIIT

[Colinx1]

I'm aware of other users having audio drop out on specific channels but what I'm experiencing is drop out on all channels. It doesn't always start straight away but one it does, it becomes more regular.

It doesn't happen on recordings or downloads and you can stop it by pausing the broadcast, forcing the hard drive to take over from the live feed.

I should really get Sky to swap the box, as a way of proving whether it's the box or the broadcast signal....just need to find the time.

[daxx2007]

swaping the box will not solve the issue, i doubt sky care, sky q will be gone within 3 years, they want to go streaming service only, i have sound drop out issues with lg g5 happens on diffrent chans a lot of times on football and tcl, but others too, box swaped and issue still there 

[Colinx1]

• When I connect direct to the TV or my previous Denon avr there was no problem. It only happens with my new Primare amp....but the fact that the issue stops when the hard drive comes into operation, makes me think it'd some sort of compatibility issue between live signals from the dish and my amp. Changing the box would rule out a Sky stb issue.

[Oompaloompa]

Just to add to the ongoing thread, I experience sound dropouts on live sporting events, whether that is on Main Event or on TNT UHD. Just so, so frustrating as in my case it has never gone away.

[Scooot]

Sky Sports Main Event UHD – intermittent sound stuttering

I’m experiencing intermittent, brief sound stuttering on Sky Sports Main Event UHD.

The HD version of the same match works perfectly, and the UHD picture is completely unaffected.

I’ve also tried changing the Sky Q audio output from Dolby Digital to Normal (stereo), but the problem persists.

My Sky Q software version is Q370.000.09.00L.

This appears very similar to the widely reported UHD sound-dropout problem Sky previously investigated and resolved.

Could Sky please investigate whether this issue has returned?

[tazza1984]

Same here. Definitely something to do with sky sports UHD channel. TNT UHD has no Atmos issues at all for the rugby. Did a 10 minute watch of TNT and no dropouts at all. 

[brian+husband]

I am experiencing same issues sky virtual assistant usless

[SonnyDog]

Likewise, experiencing same issues 

[brian+husband]

Changed to 403 and using hd which is poor substitution for uhd but sound seems ok

[Renny07]

I'm STILL having issues with the sound dropping momentarily on Ch 401.

It happened a few years ago but went away but is back worse than ever.

Tried the pause workaround but doesn't work for me.

Anyone from Sky care to help please??

[Tonys67]

I have the same problem.

one thing I have noticed is the sound fluctuates between Dolby Atmos and 5.1 on my Sonos soundbar.

[Tonys67]

Seems to be only on sky sports as other dolby atmos programmes di not gave this issue.

[Bruce+S+G]

I agree. Just watched West Ham v QPR and the sound issue on 401 UHD was as bad as ever .