@Jessica54 wrote:
For the past year my series link will randomly stop working and my Sky Q just decides that it is not going to record the series I have linked anymore. It's so frustrating! Hoping someone can help as now it is virtually impossible to contact anyone at Sky and they seem to expect you to be able to fix every problem by doing the same generic few steps on their app or website which is really unhelpful especially for such an expensive service
Hi @Jessica54
The majority of series link failures or repeats are normally down to the Host Broadcaster coding incorrect link information. Main line channels however don't often make mistakes.
You could try the following procedure.
First make a note of all your series links in ~Recordings - Scheduled.
Then first remove just the series link from each scheduled recording. ( Don't remove or cancel the recording at this stage, just remove the series link)
After you have removed all the series links then Cancel every scheduled recording.
Once the scheduled section is completely empty reboot the Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Once the box is completely back up and running re add all your series links.
See how it goes.
