Slow Downloads & Lag on Changing Channels

[johnhunter23]

Hi,

I have had a new Sky Q box installed after some issues and that along with my 3 minis seemed to all be working fine.

however, I have noticed a couple of issues:

1/ when I try to download anything from on demand or sky cinema (on main box or minis) it goes very very slow! Most of time time it eventually loads to 1% and seems to take an age to go anywhere else (speed is c250Mbps and no issues on other devices with speed) - I have seen a thread about changing the DNS which I have tried and while it seems to improve things slightly, the speeds still slow - any other ideas/suggestions on how to fix this issue?

2/ when I change channels, there seems to be a few second lag where I get a black screen followed by a freeze frame before everything seems to catch up - anyone got this or know how to solve it?

Thanks all,

John

[Quoman7 · Accepted solution]

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@johnhunter23 wrote:

Hi,

I have had a new Sky Q box installed after some issues and that along with my 3 minis seemed to all be working fine.

however, I have noticed a couple of issues:

1/ when I try to download anything from on demand or sky cinema (on main box or minis) it goes very very slow! Most of time time it eventually loads to 1% and seems to take an age to go anywhere else (speed is c250Mbps and no issues on other devices with speed) - I have seen a thread about changing the DNS which I have tried and while it seems to improve things slightly, the speeds still slow - any other ideas/suggestions on how to fix this issue?

2/ when I change channels, there seems to be a few second lag where I get a black screen followed by a freeze frame before everything seems to catch up - anyone got this or know how to solve it?

Thanks all,

John

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Hi @johnhunter23 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, do the same with any Mini boxes?

[johnhunter23]

Thank you - that seems to have done the job but I do seem to be having some speed issues with Apps (Netflix etc) - any ideas?

Those same apps work fine on other devices