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Discussion topic: SkyQ box issue. It won’t turn on.

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This message was authored by EBD28 This message was authored by: EBD28

SkyQ box issue. It won’t turn on.

The light on my sky box is orange and I have internet connection but it won't turn on. Can someone advise. There doesn't appear to be any technical support on the phone any more. They just direct you here. Thanks

 

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This message was authored by Laing1 This message was authored by: Laing1

Re: SkyQ box issue. It won’t turn on.

Posted by a Superuser, not a Sky employee. Find out more

@EBD28 wrote:

The light on my sky box is orange and I have internet connection but it won't turn on. Can someone advise. There doesn't appear to be any technical support on the phone any more. They just direct you here. Thanks

 


@EBD28 have you tried pressing the orange light as that is a button if the box turns on then you can try resetting  your remote 

 

To reset your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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