Sky + viewing issues

[JennyK3lly]

My Sky Q keeps crashing live TV. It says that there is no satellite signal and the TV guide does not load. It's an old box. I have rebooted and reset numerous times over the last 3 weeks to no avail. All I have had is the Home Screen, apps and my planner. I can search and download things that are readily available to watch.  Also shows which have failed to download due to the signal or lack of access to the TV guide and scheduled recordings can be downloaded after they air. I rebooted it this morning which actually worked but it reverted after an hour and then came back on later. I have sky protect. Is it a new box I need or do I need an engineer to come out? Thanks, Jenny 

[GD1]

@JennyK3lly  Your post title sates Sky+ Viewing issues but your post mentions Sky Q, which do you have?

[AJ120]

We have had no TV for whole day due to No satellite signal message and no connectivity message.  I have rebooted both tvs and checked my Internet connections. They are working.

We are an elderly couple. Please send an engineer asap as dish alignment may be the problem.  This is URGENT

[nigea99]

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@AJ120 wrote:

We have had no TV for whole day due to No satellite signal message and no connectivity message.  I have rebooted both tvs and checked my Internet connections. They are working.

We are an elderly couple. Please send an engineer asap as dish alignment may be the problem.  This is URGENT

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hi @AJ120 

There was a major issue yesterday  which has caused the No Satellite Signal message for many, if not most SKY Q customers:

https://helpforum.sky.com/t5/Sky-Q/No-satelite-signal/td-p/5185796

Rather than move your post there I thought I woud respnd here.

Even if you have done this before please can I ask that you do the following:

The first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of the mini boxes.

 Please reply to let us know if this now got you working or not

[Daniel0210]

@AJ120 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If that advice doesn't work check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;
▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️snow on the dish/LNB in winter
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q  
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that adverse weather can affect the satellite signal and following the recent bad weather wait times for an engineer will probably be significantly longer. Dish issues are not treated as urgent, as TV coverage is not deemed as important as a broadband connection for example.