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Discussion topic: Sky tv not working

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This message was authored by Daniel+tom This message was authored by: Daniel+tom

Sky tv not working

My sky q box won't let me watch netflix, live TV, recorded stuff or YouTube. It just comes up with a black screen and no sound, there are no messages on screen and it says everything is connected and working fine in the settings menu? Can anyone help


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Sky tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Daniel+tom wrote:

My sky q box won't let me watch netflix, live TV, recorded stuff or YouTube. It just comes up with a black screen and no sound, there are no messages on screen and it says everything is connected and working fine in the settings menu? Can anyone help


Hi @Daniel+tom 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: Sky tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Daniel+tom wrote:

My sky q box won't let me watch netflix, live TV, recorded stuff or YouTube. It just comes up with a black screen and no sound, there are no messages on screen and it says everything is connected and working fine in the settings menu? Can anyone help


Hi @Daniel+tom 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

Daniel+tom
Topic Author
This message was authored by Daniel+tom This message was authored by: Daniel+tom

Re: Sky tv not working

Thank you for your help, all working now 

This message was authored by Malcolm2024 This message was authored by: Malcolm2024

Re: Sky tv not working

Yvonne not working. Black screen. Bug volume's ok. No lights on a box 

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Sky tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Malcolm2024 wrote:

Yvonne not working. Black screen. Bug volume's ok. No lights on a box 


Is Yvonne poorly or just out of a job??

I am just another Sky customer!
This message was authored by Jesspoke This message was authored by: Jesspoke

Re: Sky tv not working

My tv has not work for months

 

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Sky tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Jesspoke wrote:

My tv has not work for months

 


What did Sky say when you reported that to them?

I am just another Sky customer!
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Jesspoke wrote:

My tv has not work for months


@Jesspoke 

Your TV or your Sky Q box? In what way isn't the Sky box working? Unless you've told Sky there's a problem with the Sky Q box they won't be able to help you. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by 1988 This message was authored by: 1988

Re: Sky tv not working

No signal 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky tv not working

Posted by a Superuser, not a Sky employee. Find out more

@1988 wrote:

No signal 


@1988 

Not a lot to go on there but if a message is displaying ”No signal” it tends to be from your TV (in which case check the HDMI cable between the Sky Q box and your TV).

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

It’s not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by 1988 This message was authored by: 1988

Re: Sky tv not working

Is written on the screen that you need a satellite signal 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky tv not working

Posted by a Superuser, not a Sky employee. Find out more

@1988 

Then the second part of my post applies. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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