Sky tv and apps

[Marzena07]

My sky tv and apps don't work for the past days....

Anyone else has the same issue?

if so , what is the reason for this problem????

[caesarome]

@Marzena07 

What TV service do you have:

Sky Q, Glass or Stream ?

[RebeccaGilmore]

Mine is the same won't load either

[J3nnie]

Yes I'm the same have to keep restarting the stream box 

it's so annoying 

[MarkGoldsmith]

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@J3nnie wrote:

Yes I'm the same have to keep restarting the stream box 

it's so annoying 

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Make sure you are actually exiting the apps and not just pressing the home button when you are finished with them. Some apps have exit options in their menus, or go to the apps Home Screen and press the back button until the app exits and it takes you to the Sky streaming Home Screen.

[lettice]

Try a reboot of your broadband router and do a refresh of your apps.

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The apps refresh can take 24 hours to complete.

More info in this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-tv-a...

[Marzena07]

Hi there, 

I did it, the apps are back but tv channels are gone. Therre is a message on my tv satellite issue?

[Daniel0210]

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@Marzena07 wrote:
 Therre is a message on my tv satellite issue?

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@Marzena07 

If you have Sky Q, as you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link 

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[Chodley]

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@J3nnie wrote:

Yes I'm the same have to keep restarting the stream box 

it's so annoying 

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This is the Q forum, not Stream so probably unrelated issues.

[TimmyBGood]

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@Marzena07 wrote:

Therre is a message on my tv satellite issue?

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Satellite signal issue, presumably, which relates to an individual dish, LNB or cabling (or their equivalent in a communal system)

A satellite issue would affect many millions of households, and then this forum would explode.