Discussion topic: Sky tv and apps
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 25 Apr 2025 07:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky tv and apps
My sky tv and apps don't work for the past days....
Anyone else has the same issue?
if so , what is the reason for this problem????
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 25 Apr 2025 07:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky tv and apps
What TV service do you have:
Sky Q, Glass or Stream ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 25 Apr 2025 08:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky tv and apps
Message posted on 25 Apr 2025 09:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky tv and apps
Yes I'm the same have to keep restarting the stream box
it's so annoying
Message posted on 25 Apr 2025 09:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky tv and apps
@J3nnie wrote:Yes I'm the same have to keep restarting the stream box
it's so annoying
Make sure you are actually exiting the apps and not just pressing the home button when you are finished with them. Some apps have exit options in their menus, or go to the apps Home Screen and press the back button until the app exits and it takes you to the Sky streaming Home Screen.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 26 Apr 2025 07:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky tv and apps
Try a reboot of your broadband router and do a refresh of your apps.
- Press Home on your Sky remote, then select Settings
- Press System management then Resets and updates and finally Refresh apps.
- You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing.
The apps refresh can take 24 hours to complete.
More info in this Sky help article;
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 26 Apr 2025 08:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky tv and apps
Hi there,
I did it, the apps are back but tv channels are gone. Therre is a message on my tv satellite issue?
Message posted on 26 Apr 2025 08:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky tv and apps
@Marzena07 wrote:
Therre is a message on my tv satellite issue?
If you have Sky Q, as you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.
If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.
It’s worth noting that:
▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels
▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 26 Apr 2025 09:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky tv and apps
@J3nnie wrote:Yes I'm the same have to keep restarting the stream box
it's so annoying
This is the Q forum, not Stream so probably unrelated issues.
Message posted on 26 Apr 2025 04:36 PM - last edited: 26 Apr 2025 04:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky tv and apps
@Marzena07 wrote:
Therre is a message on my tv satellite issue?
Satellite signal issue, presumably, which relates to an individual dish, LNB or cabling (or their equivalent in a communal system)
A satellite issue would affect many millions of households, and then this forum would explode.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page