Sky software update

[Nedder]

I came home from work to find a message on my screen saying that a new software update has been downloaded and asking if I want to accept. I have pressed various buttons in order to make 'Accept' happen but nothing happens. 

[oldfella · Accepted solution]

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@Nedder wrote:

I came home from work to find a message on my screen saying that a new software update has been downloaded and asking if I want to accept. I have pressed various buttons in order to make 'Accept' happen but nothing happens. 

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Hi @Nedder

Suspect that is a message from your TV set and you need to use your TV remote to clear it.

[Tracey109]

Hi .

I  can't press agree to let uo date take  place  so how can I do it 

[GD1]

@Tracey109  You need to use the TV remote not your Sky remote as this is not a Sky Q message but a TV message.