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Discussion topic: Sky remote

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This message was authored by Sarah194 This message was authored by: Sarah194

Sky remote

Hi my sky remote is damaged and won't work. I have tried twice now to get a replacement though it's saying you can't process my request. Would you please look into this for me 

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky remote

Posted by a Superuser, not a Sky employee. Find out more

@Sarah194 wrote:

Hi my sky remote is damaged and won't work. I have tried twice now to get a replacement though it's saying you can't process my request. Would you please look into this for me 


Hi @Sarah194 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

 

Regarding your broken remote

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky remote

Posted by a Superuser, not a Sky employee. Find out more

@Sarah194 
Are you in the ROI? The form mentioned in the link is apparently is not available to customers in the ROI.  
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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