Sky remote

[Sarah194]

Hi my sky remote is damaged and won't work. I have tried twice now to get a replacement though it's saying you can't process my request. Would you please look into this for me 

[oldfella]

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@Sarah194 wrote:

Hi my sky remote is damaged and won't work. I have tried twice now to get a replacement though it's saying you can't process my request. Would you please look into this for me 

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Hi @Sarah194 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your broken remote

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Daniel0210]

@Sarah194 
Are you in the ROI? The form mentioned in the link is apparently is not available to customers in the ROI.  
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.