@DaleGreen wrote:
Hey @oldfella,
Thanks for the reply!
Just the SkyQ box. The TV remove volume buttons work as expected. It's very odd. It just started a few weeks back. It's very intermittent. Maybe does it once every few days. I thought I was going mad at first, but at-least one other person has the same!
I got a replacement remote from Sky but it's doing the same thing!
Hi @DaleGreen
Certainly a bit strange.
Assuming the remote is Bluetooth with Microphone button and correctly paired then TV control for ON/OFF and Volume is purely by Infrared and works with Television directly and not through the Q box.
If the Q remote Volume Up control infrared is causing the Q box to switch off then this would suggest that this on the same infrared frequency as the Q Box ON/Off.
However if this was the case the Q box would turn off every time you changed the volume and not just occasionally.
Although thinking about it further it would only turn the Q box off if you did a short press on the Volume up button (less then 2.5 seconds). If the Q box sees a longer press then this the Q box off standby would not recognise a longer press as this is used for Television control.
Normally the Q box remote when sending a On/Off signal to the Q box is using Bluetooth. However it still recognises a Infrared signal.
If it is only a short press on the Q remote Vol up button does turn off the Q box then it should turn back on again with another short press..
If this is the case it could mean that the paired Q remote infrared is on the same frequency.
Regardless of all this is does point to a paring issue with the TV.
So I would suggestthe following .
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.
When selecting the Television brand don't use the model but use find it for me. Then try the suggestions in the pairing set up.
To do this you would repeatedly try the 1 & 3 setting for each option that does change the volume.
From memory the options are numbered so after trying each option that alters the volume you need to check if you still have the same issue. If you do, try pairing the remote again and use then next suggested successful option.
A lot of Waffle above but hope you can make sense of it.
