Sky q

[roger+wetherick]

I want to move back to sky Q as I am not happy with sky glass picture quality rubbish . So what do I need to do 

[GD1]

@roger+wetherick  You'll need to call Sky however unless you're still in the cool off period you won't be able to return the Glass TV.

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🔶📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🔶online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🔶 Sky Assistant should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🔶Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.

[TimmyBGood]

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@roger+wetherick wrote:

I want to move back to sky Q as I am not happy with sky glass picture quality rubbish . 

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As @GD1 indicates, you've purchased the Glass television set and will typically be repaying the unsecured personal loan used to do so.

Sky will expect those payments to continue, (or the balance paid as a lump sum) even if you revert the content subscription to Q

[roger+wetherick]

Thanks I own the tv . Is the screen Bly way to change is to phone ?

[Me134]

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@roger+wetherick wrote:

Thanks I own the tv . Is the screen Bly way to change is to phone ?

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You do need to call to get Sky Q either as a new customer or an existing one. Presuming you have a Sky subscription (which is beyond minimum term) on the Glass TV make sure they know you're wanting to switch from that to Q.