Sky q switches off - 15/05

[Nona2]

Mine is back on, not watched it long enough yet to see if it really sorted. 

[K+Hill]

Paying for a service that is denied is not a minor issue. I couldn't watch tv or access my recordings. 
saying why don't I ring sky is a joke as the foreign call centre staff sky use are difficult to understand and all they ever do is to ask you to switch off/on the sky box. I wasted 30 minutes last evening trying that "fix"

I couldn't log into the sky website and still can't this morning, so looking there wasn't an option

You say you are not a sky employee but you seem very quick to spout sky's views

[TheBigJm]

Re loaded software and turned off all standby options, working for me,3 hours so far

[DMT60]

If people don't have access to the sky web site,how do think they should let people know.maybe text the 30,000 people effected.

im not sticking up for SKY(i think its bad that this has happened but)

its not been on any news but im sure Sky will make a post on send letters at some time.

[GCGC]

I am a fool but to be fair TV was a little bit old.

Similar problem - black screen . Tried everything . Hence* 

*Bought new .

Set up , used existing HMDI - until few hours later last night - check signal - external input / nothing !

Cant work out how it emerged from its zzzzz this morning after using the Sky Remote.  

Should i buy new cable ?

Should i do the on off thing?

We are users not providers or tech's - paying £100 a month is mad for a Flaky service.   

[Nona2]

Totally agree with everything you said. I was thinking exactly the same. 

[middlesex1993]

Sky Q box seems to be working okay for the last two hours.

However, on my laptop, I had to re install Sky Go app and My Sky app and now all okay.

Both apps working on my mobile phone.

[middlesex1993]

I would add.

Since last night I have also had issues with this forum.

I have tried to edit a post I have made and not allowing me to do so.

I am going to have a lie down.

[KeithR1]

Will customers be compensated for the outage ?

[nigea99]

---

@middlesex1993 wrote:

I would add.

Since last night I have also had issues with this forum.

I have tried to edit a post I have made and not allowing me to do so.

I am going to have a lie down.

---

@middlesex1993  after a period of time (a couple of hours I think) you can't edit messages so if it was a post from last night that would be why 

[Aliknill]

Hivi was affected by the sky glitch last night...I have tried all the instructions given..nothing is working my tv is stuck on sky sports...I've even downloaded the sky go digital remote..nothing is working.TIA

[SKY1992bf]

---

@nigea99 wrote:

---

@middlesex1993 wrote:

I would add.

Since last night I have also had issues with this forum.

I have tried to edit a post I have made and not allowing me to do so.

I am going to have a lie down.

---

@middlesex1993  after a period of time (a couple of hours I think) you can't edit messages so if it was a post from last night that would be why 

---

Agree 2 hour window from original time of posting 

[lettice]

---

@Aliknill wrote:
Hivi was affected by the sky glitch last night...I have tried all the instructions given..nothing is working my tv is stuck on sky sports...I've even downloaded the sky go digital remote..nothing is working.TIA

---

Have you tried the recommended fix that Sky have mentioned for this problem;

Switch off your Sky Q box at the power socket for 30 seconds and back on again

Make sure you do the above on  your main box first and once up then do the same for your mini box or boxes.

[PeterRock]

When there is a problem with the satellite signal or your sky box, you can still watch Sky on the Internet with Sky Go. Just download it to a suitable device like a laptop.

[Bev20_]

Still no TV and followed all information , I just want to speak to a human being !!