Sky q not working

[Gregg5531]

Sky tv went down a few times last night. Apparently the issue is resolved but my box still isnt working

[Daniel0210]

@Gregg5531 

You need to follow the guidance on the post marked as the answer. 

[Daniel0210]

@SteveO9 

4 days for an engineer visit is pretty good actually

Engineer visits for Sky issues are not charged. 

[Chris290668]

With all due respect I think most of us have probaly done that,,,,several times!  Yes, in my case Sky came back on but it crashed again, and again.  It might fix it for a few minutes, but the same thing occurs.  For many of us this is NOT a permanent fix.

[SueR53]

Following the technical outage Sky Q box still not working despite do called 'fixes'!  Unacceptable given amount paid. Hour waiting time on phone.  Anyone resolved the problem yet.  Sky seem to be burying their heads

[SteveO9]

I was told it would be a £15 charge if they were to attend. And under normal circumstances id accept 4 days, but considering I've had no support from Sky at all to put this issue right, i will not be paying a penny. 

[SteveO9]

Thanks Gregg. Done this but hasn't worked. 

[AndrueCope]

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@Wizzies wrote:

Rebooted this morning. Sky Q box just gone down again at 15.30. Trying another reboot. Seems the problem with Sky isn't resolved......

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It's resolved for some of us at least. I've been watching recordings on and off all day am currently three hours into a session. It'd be interesting to know what software versions people have as mine (Q310) appears to be more recent than that on their web page (Q300).

[Gb43]

skybox has not worked since last night

[Michaelseals]

My Sky box has suddenly decided to switch itself off after varying periods of operation.

The box isn't hot, has plenty of ventilation is switched to off each evening.  yet it has suddenly decided to start being a nuisance.  To get back, i have to remove power for 30 plus seconds and re boot.  only way.

Any help or ideas?

[Gb43]

Skybox not working since last night Medi box not working either

[bluecar1]

mine is on Q310.000.13.00L

box crashed less than an hour ago

[rojariggs]

I am on Q300.000.06.00L

We had the issues last night but it's been fine all day today 

[Ianoone]

Rebooted numerous times, switched off 30 plus times, reset box still won't get to sky front screen 

[Bar8]

Tried switching on off several times it's reverts back to this