Sky keeps craahing & having to unplug& reset

[Luby]

Yes same thing happened to me, sky Q box green light stayed on, tv was working correctly so I switched to Netflix via the tv. Rebooted this morning and so far it has kept working.

[Alvern]

WHY DON'T SKY ADMIT TO A PROBLEM?????

[DMT60]

Sky had a massive outage yesterday 15th,sky Q kept just turning off.but seems to be back up today but for how long nobody knows.

no notice or explanation from SKY??? Nothing on news???

[Neet1]

Mines still off. Tried another 2 power downs this morning

[taep]

THis worked for me ....

haris49

Message posted on ‎16 May 2025 08:43 AM

Everyone turn the Standby mode & Smart standby mode in Settings > Setup > Preferences to off and this will be resolved. Only need to do it on the main Sky Q box if you have multi room.

If you cannot get into the Menu, disconnect your box from mains for a minute and then reconnect and it will restart.

[josie421]

Sky Q.  No signal or signal drops out , happening more and more frequently. HDM1 cable checked and reseated. Does not reboot overnight.  Just keep repeating No signal.

[1467andrewb]

Touch wood but mine seems to be working this morning, telly has been on for the last hr and it hasn't gone off. I can use the sky remote to operate everything and there hasn't been an issue.

It did require a full reset this morning, pull the plug etc.

[Carol160]

Since last night about 9.30 sky q box keeps switching off tried several times to turn off power and reboot - works for 20 minutes then goes off. Gave up at 11.00pm tried again this morning and same thing. It's in the national news that a small amount of people have had issues but Sky has now resolved this - Sky you have not resolved this and fir the price you charge each month this is very poor customer service. 

[MarkSones]

sky finally acknowledged the issue. But for such a big Uk wide issue, I'd expect a better explanation of the cause and fix.   Not good enough sky. Has anyone spoken to them yet?

[Neet1]

Why aren't Sky responding? Customer service is dreadful

[Neet1]

No, no ones answering the phone!

[Gizzylizzy77]

I've done the usual, battery change in remote as I thought it was that, turn off from plug, pulled out all cables and try to reconnect. Still no satellite signal

[Richsmith69]

Issues with sky Q box like thousands of others but where do we go for information when the app was undergoing maintenance and sky.com was offline as well?

[ldene66]

Got a link for sky acknowledging the issue please?

[Wayne173]

Sky not working