Sky went down on the 15th May and will not come back on again.

[caesarome]

@Piers45 

Has your Dad rebooted his Sky Q box at the mains ?

[Daniel0210]

@Piers45 

Please see the post marked as the answer and pass on the information to your Dad.

[Piers45]

He has rebooted and still not working. 

[Nichola12]

Since the outage last night, my box has a green light but no picture at all. Funny thing is it's now showing the red recording light which is the correct time to record F1. Anyone got any ideas 🤷🤷We've booked an engineer for Sunday morning but if it's fixable I'd rather not wait T.I A.

[Invisiblename]

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@Piers45 wrote:

He has rebooted and still not working. 

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With no disrespect towards your Dad, are you sure he actually turned it off at socket? Sometimes people think that pressing the button on the controller does the same thing

[Invisiblename]

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@Keeley26 wrote:

Sky tv not working at all

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Have you turned it off at the power socket, waited 30 seconds, then turned it back on again?

[Invisiblename]

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@Swood54 wrote:
My main box has started turning itself off and then I have to disconnect the power to get it to turn back on. Any ideas what the issue is?

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Sky had a major fault last night, should all be sorted by one further power off/ on

[Rosie+D]

I needed to run a software update to get mine working again. There are pages on "My Sky" that tell you how to do the update.

I hope that your Dad is back on line soon. It's not fair there should at least have been a help email from Sky! 

[Dec712]

I switched mine back on at 2:30 pm today and so far so good. 

[Banksie_1]

Symptom:

No connection message/ No recordings/ No channels - This started happening 2-3 days ago and  has been happening since.

Remedy:

Rebooted all devices and Wi-Fi Hub even though there was connectivity and speed test carried out.

lost connection again last night and today  (Today being - 16/05/2025)

Full power shutdown  - unplugged from device for 60 seconds and powered up - let see if that helps.

Dissapointing:
No advice or explanation from Sky. But Social Media countrywide have had the same fault so it isn't an isolated case or localised areas.
Sky to my knowledge has not issued an explanation and an apology

[R5M0]

I just happened to have a new Sky Q box sent out to me this morning due to other previous issues. I don't seem to be able to setup the box at all.  The remote won't turn the box on or if I turn it on manually I can't get it to control the box. Tried calling customer services but recorded message says they're dealing with issues and can't take my call, so I'm stuck for now.

[Broseley89]

We have done this numerous times, but it just keeps happening.

[JHart]

Tried this and no joy. On top of this I am working from home today and was in the middle of a conversation with a new recruit when the broadband crashes!! Not happy!  

[Advokatot]

Cannot access Sky tv, my recordings, my Internet

[Madalee]

Hi Malcolm1949.  I finally found a telephone number for SKY  which I tried to enter in this reply but surprise surprise sky blocked it!!.  Wasnt best pleased as got a computer asking me for the issue after which they sent me a link and told me to go online via the link.  To be fair I followed all the steops in the link and when none of them worked I got a message telling me an engineer is needed and i could book an appointment. Sadly I couldnt take the first appointment as I work so will have to wait nearly a week for them to attend