Sky q switches off - 15/05

[Teeeee522]

---

@TimmyBGood wrote:

---

@Teeeee522 wrote:

 hopefully the engineer booked for 3 June can still attend and sort the battery issue on the ONT unit. 

---

They may just swap the whole unit out for a current model without a BBU: that's effectively obsolete hardware because as I noted above the battery doesn't actually help at all with broadband continuity, and all the deployed units are at the end of their recharge life and will start displaying the fault LED.

---

Thank you Timmy. 

[bluecar1]

down detector still showing issues, though not as many as yesterday, so improving slowly

https://downdetector.co.uk/status/sky/

[Simon+paul]

Are we getting compensated for skyQ going off thursday night 15/52025

[GD1]

---

@Simon+paul wrote:
Are we getting compensated for skyQ going off thursday night 15/52025

---

How much would you be expecting?  Have you asked Sky?

[Lisa-P1987]

Hi there Pauline+Lockyer, Charlie210 and DianeOct  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
 

[best+of+the+best]

---

@Simon+paul wrote:
Are we getting compensated for skyQ going off thursday night 15/52025

---

Weren't you able to access Sky Go? @Simon+paul 

[Rosie+D]

No to Sky Go, it wasn't even possible to log on access "My Sky" to find out what was going on. Accessing Sky Go for me was impossible. 

[julieguk]

It happened again at 8:45 pm

[Dobber1234]

Yes this was happening yesterday but the problem has been rectified now. Thanks for letting me know but I had found out about it through a report on RTÉ news. Thankfully it wasn't my sky Q box I thought I would have to get it replaced no service has resumed

[Andydex1]

I have been plagued by problems since Thursday. TV saying no signal and tonight pictire leeps going blank every few seconds. We pay a premium for what? Need to reconsider renewing my contract next time based on this!

[Dec712]

Thankfully mine been fine since it crashed on Thursday 

[Chodley]

---

@Andydex1 wrote:

I have been plagued by problems since Thursday. TV saying no signal and tonight pictire leeps going blank every few seconds. We pay a premium for what? Need to reconsider renewing my contract next time based on this!

---

Tried another hdmi cable? Does the power button change colour when it happens or just stay on green?

[Williee3]

Same issue again , have now done this 5 times since first half of game cup final, ridiculous service 

[Andydex1]

Swapped HDMIs. This did seem to fix problem but tonight picture keeps going blank. 

[Chodley]

---

@Andydex1 wrote:

Swapped HDMIs. This did seem to fix problem but tonight picture keeps going blank. 

---

Try setting the box to only output a low res for a while and see if it stabilises. If so oush the res up until it starts messing up again. If it's below 1080p I'd try buying a new high speed one, they're not expensive. But could be the output chip on the box has issues.

also worth trying a different hdmi input in the tv to eliminate that