Sky q switches off - 15/05

[Invisiblename]

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@Trudytal wrote:

It's 12.30 and I still have no sky tv.  Is anyone else still waiting for it you come back non?

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Have you followed Sky'srecommendation to turn your Sky Q box off at the wall, wait 30 seconds, then turn it back on again?

[Daniel0210]

@Bev20_ 

The relevant information has been posted… reboot your box and then any mini boxes. 

[Invisiblename]

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@K+Hill wrote:

Paying for a service that is denied is not a minor issue. I couldn't watch tv or access my recordings. 
saying why don't I ring sky is a joke as the foreign call centre staff sky use are difficult to understand and all they ever do is to ask you to switch off/on the sky box. I wasted 30 minutes last evening trying that "fix"

I couldn't log into the sky website and still can't this morning, so looking there wasn't an option

You say you are not a sky employee but you seem very quick to spout sky's views

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So did you follow the recommendation to turn your Sky Q off at the wall, wait 30 seconds, then turn it back on again?

[Invisiblename]

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@DMT60 wrote:

If people don't have access to the sky web site,how do think they should let people know.maybe text the 30,000 people effected.

im not sticking up for SKY(i think its bad that this has happened but)

its not been on any news but im sure Sky will make a post on send letters at some time.

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Was on the BBC Radio 2 news this morning

[Invisiblename]

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@Bev20_ wrote:

Still no TV and followed all information , I just want to speak to a human being !!

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Have you follow the recommendation to turn your Sky Q off at the wall, wait 30 seconds, then turn it back on again?

[Bev20_]

Yeah done all that s few times , just want to talk to a human being   not even an email to apologise , not acceptable at all 

[Bev20_]

As previously stated I have done all that was advised , still not working.  Just want to cancel as this is breech of contract , no proper support and just trying to sell more items in line , I am done and currently in hold for last 20 mins 

[Daniel0210]

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@Bev20_ wrote:

not even an email to apologise , not acceptable at all 

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@Bev20_ 

How do you expect Sky to know the email addresses of every customer affected? Your Community log in name is not linked to your Sky TV account so Skybwont know who you are. Your suggestion is totally unreasonable. 

[Daniel0210]

@Bev20_ 
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

[Bev20_]

Maybe , but trying to speak to someone is a joke and they have your email for your account , so they should be able to send something , they send enough junk email ! I am very frustrated with the whole situation 

[K+Hill]

Yes I did try the "recommended" fix last evening 5 times but it didn't work. It did work this morning

[viewer2015]

Hi and thanks for the help you are providing on here.  I got my Sky Q box working again using the method you suggest.  But since the outage yesterday  there is no internet connection and the methods to reset and reconnect just keep failing.  If this is happening to anyone else I wonder if it's connected to the outage.  Will wait a few days to see if it can connect again to the internet and restore lost connected services.

Thanks again

[Broseley89]

While we are trying to watch a recording, the Sky Q box freezes up and the TV screen goes black. Unplugging the box for 10 secs resets it but 20 mins later it does it again. If we're also recording something it stops recording. It's driving us mad! Just having the TV on is OK.

[mlpnko]

My experience was similar: I was watching live TV via the Sky Q box yesterday eveing and around 9.30ish I hit pause to go and make a drink. When I hit play a few minutes later the picture disappeared and the TV displayed "no signal". I wasn't worried because I was also recording the show so I waited till after the show had ended, then unplugged the box for a minute and let it reboot. But when I went to watch the recording the planner said only 33 minutes (of 60) had been recorded due to a power cut. To be clear, I didn't cut the power until well after the recording should have completed.

I then tried to watch the show on Sky Q's Channel4 app but after a few minutes I got the "no signal" message again so unplugged the box and left it off overnight. This morning, plugged it in, it rebooted, everything seemed normal but there was no network connection. Manually re-entered router password and it appears to be OK now. 

So no harm done but would be interested to know why the recording failed due to a "power cut" when there was no power cut.

[AndrewRhodes]

i have the same just started to happen with our sky box , what is the cost for a replacement ?