Sky q returns

[Cheekie+monkey]

I have returned all 5 Q boxes to you all in the same box, but today I have received an email saying we are still waiting for 3 boxes to be received. I have checked the tracking number and it says it was delivered. Where do I go from here?

[Exiled-in-HH]

Phone Sky CSs and discuss the issue with them directly .... this is a Sky Customer Community😉

[Invisiblename]

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@Cheekie+monkey wrote:

I have returned all 5 Q boxes to you all in the same box, but today I have received an email saying we are still waiting for 3 boxes to be received. I have checked the tracking number and it says it was delivered. Where do I go from here?

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I'll escalate this to Sky for you - watch out for a chat bubble to open on this site.

[Tom-W19 · Accepted solution]

Thanks for escalating. We've sent an invite to @Cheekie+monkey.

[Lisa-P1987]

Update - We spoke to @Cheekie+monkey and after checks, their equipment was exempted from receiving any fees 🙂