@Geo123456 wrote:
Hi,
I recently moved out of my old property after being a sky customer for 10+ years. We are temporarily living with my mother in law while we find a new property so we had to stop our sky account, and as we were late to contact sky there was a few weeks left on our contract before we moved out.
As a courtesy to the people who bought our house we left them the equipment so that they still had TV to watch while they sorted their own out, as we had no use for it . After receiving email about returns packaging being sent out I contacted them and they agreed to send it back, which they confirmed that they did at the beginning of January.
I have now received an email stating I will be charged the maximum charges for non return of equipment . There is no way of me knowing for sure if they sent it back (why wouldn't they?) or if it has been lost/delayed at the other end. As a loyal customer who has spent tens of thousands with you over the years I would be very unlikely to return if this charge went through.
Unfortunately all Sky Q equipment remains the property of Sky and is merely loaned to you for the duration of your contract. Whilst it may have been kind of you to leave the equipment for your property buyers to use, it does in fact go against the terms & conditions of your contract. They may have returned the hardware as requested but Sky's hardware returns procedures are notoriously problematic with regular instances of returns not being properly logged. It is up to you, the original customer, to make note of the returns tracking information, receive a proof of posting and make sure the hardware is received by Unipart. Without this information it will be at Sky's discretion as to whether or not you will be charged the full non-return fee.
All you can do really is ring Sky and see what they say.
