Sky q returns

[Gainesy71]

I have confirmation of sky Q returns yet are being charged 

[Jones_The_Cat]

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@Gainesy71 wrote:

I have confirmation of sky Q returns yet are being charged 

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Happens all the time unfortunately. You'll need to ring Sky or wait for your post to be escalated so a Sky employee can assist. 

[Gainesy71]

Thanks for your reply.Every number I try I just end up with no human contact.Any idea what number to call?

[Laing1]

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@Gainesy71 wrote:

I have confirmation of sky Q returns yet are being charged 

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@Gainesy71 do you still have proof of postage ? 

[Dazzasky]

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@Gainesy71 wrote:

I have confirmation of sky Q returns yet are being charged 

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I have escalated your post to Sky. Keep an eye out for a chat bubble @Gainesy71 

[Fothergill1]

@Gainesy71 

Would you like me to escalate you original post to the Community Messaging Team for an online chat or have you managed to contact them on the phone?

Post crossed with the escalation by @Dazzasky 

As mentioned by @Jones_The_Cat it is a fairly common occurrence and actually happened to me about 3 years ago when returning a Sky Q multiroom box that I was no longer using.  After contacting them they deleted the pending charge.

[Gainesy71]

Many thanks for your help.Ive managed to contact someone so I'm hoping that it's now sorted 

[Gainesy71]

I do.Ive managed to get hold of someone and given barcodes,so I'm hoping that it's sorted.Many thanks 

[Gainesy71]

Very kind.Hopefully it's sorted now

[Lisa-P1987]

Thanks for escalating this.

Glad you have sorted it @Gainesy71 we will close this invite request for now.