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Discussion topic: Return

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This message was authored by Joanne+Simms This message was authored by: Joanne+Simms

Return

I've received an email saying that I will be charged if I don't return any of my sky equipment.

I have returned all of it 

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This message was authored by nigea99 This message was authored by: nigea99

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

@Joanne+Simms wrote:

I've received an email saying that I will be charged if I don't return any of my sky equipment.

I have returned all of it 


hi @Joanne+Simms 

 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

 

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings  to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

This message was authored by Addie15 This message was authored by: Addie15

Re: Return

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Joanne+Simms.

This message was authored by Jakesy This message was authored by: Jakesy

Re: Return

Hi. I recently had fast fibre out in and the engineer took my old modem and said he would return it. I have had a text saying it needs to be returned ?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

@Jakesy wrote:

Hi. I recently had fast fibre out in and the engineer took my old modem and said he would return it. I have had a text saying it needs to be returned ?


@Jakesy 

Not sure why the engineer (presumably Openreach) would take the hub and say he would return it? 

You will need to contact Sky and explain this but they may charge you a non return fee relating to loaned equipment. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Jakesy This message was authored by: Jakesy

Re: Return

It was a Sky employee not OpenReach

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Return

Posted by a Superuser, not a Sky employee. Find out more

@Jakesy 

Okay, I understand now. Unfortunately that isn't the accepted method of returning loaned equipment. You should have been sent packaging and postage labels to return it to a designated address. I doubt the engineer will return it to the correct address and may not include where/who it came from and regrettably you won't have any proof of returning it. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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