Sky q not working properly

[kevin+wlahe]

Sky q showing hard drive problem , can't ff or record.

I have reset the hard drive

[nigea99]

hi @kevin+wlahe 

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.

[oldfella]

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@kevin+wlahe wrote:

Sky q showing hard drive problem , can't ff or record.

I have reset the hard drive

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Hi @kevin+wlahe 
If the hard drive reset hasn't helped it looks like you need a new box.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

The link above gives the option to order a replacement box.

You will lose all your Recordings but any purchases from Sky Store can reloaded to a new box.

Remember to take out and keep your viewing card.

[kevin+wlahe · Accepted solution]

seems to be working ok today but I am expecting  the problem to happen again.

if it does then ill order a new box, is there any cost involved?

[Doc5907]

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@kevin+wlahe wrote:

seems to be working ok today but I am expecting  the problem to happen again.

if it does then ill order a new box, is there any cost involved?

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@kevin+wlahe  if the Sky Q box has failed then Sky will replace it at no cost.

[Addie15]

Update-We are now closing this invite due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Linda15]

No