SKY Q update this box with the latest software

[HenrySarah]

Weekly, we lose access to the TV guide, it just won't load. I then check settings and always the message "update this box with the latest software" this can happen 2-3 times a week despite my settings set to auomatically update software. It's driving me insane! Any help much appreciated. Thanks Dean

[Chodley]

It will always let you try to update even if you're on the latest software. It's a bit silly.

[HenrySarah]

Thanks for the reply 🙂 much appreciated. But if I don't manually update teh TV guide never loads 😞 on any of our TVs (we have 2 SKY Q mini boxes too) any thoughts on that? 

[nigea99]

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@HenrySarah wrote:

Thanks for the reply 🙂 much appreciated. But if I don't manually update teh TV guide never loads 😞 on any of our TVs (we have 2 SKY Q mini boxes too) any thoughts on that? 

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hi @HenrySarah 

Perhaps worth  trying  a reset of your box :

Press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select Reset And Select the first Reset - Do Not select the 2nd & 3rd as those will loose any recordings you do have

Once you have reset your box you will need to re-pair your remote
To re-pair the remote press & hold 1 & 3 together & follow the on screen instructions - make sure it has line of sight of the box

[TimmyBGood]

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@HenrySarah wrote:

. But if I don't manually update teh TV guide never loads

It's almost certainly the reboot at the end of the process which is temporarily 'fixing' that, not any 'update' (which isn't actually happening as the release version is staying the same)

You could probably achieve the same thing in shorter time by unplugging and replugging the power supply, but ultimately booking a box swap-out is likely to be a better solution.

[HenrySarah]

Thanks for the advice, I'll give this a shot! best from Cornwall 🙂

[HenrySarah]

Cheers mate, will try the first one and failing that request a new box 🙂 cheers!