Sky q mini, next to router, wont connect to wifi

[Joshwarisdad]

My house is a long l shape with my router in the kitchen and my main q box opposite end ofthe l shape with one mini in a bedroom otherside of the wall to the main q box all hard wired with brand new cat 6 cable to the router.

Everything works fine.

New tv in the kitchen with new mini box, 18 inches away from the router.  wont connect via wifi.  everything else connects fine, no issue withi wifi on any other device.

The router was my own tp-link however that broke recently and I'm currently using the standard sky router.  I can take the new mini into the bedroom and it will wps connect to the main q box, move it back to the kitchen location and no internet connection, cant connect to the router.

Any ideas would be appreciated

[Laing1]

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@Joshwarisdad wrote:

My house is a long l shape with my router in the kitchen and my main q box opposite end ofthe l shape with one mini in a bedroom otherside of the wall to the main q box all hard wired with brand new cat 6 cable to the router.

Everything works fine.

New tv in the kitchen with new mini box, 18 inches away from the router.  wont connect via wifi.  everything else connects fine, no issue withi wifi on any other device.

The router was my own tp-link however that broke recently and I'm currently using the standard sky router.  I can take the new mini into the bedroom and it will wps connect to the main q box, move it back to the kitchen location and no internet connection, cant connect to the router.

Any ideas would be appreciated

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@Joshwarisdad What happens when you try to connect it to the Sky router by WPS ?

and have you tried an ethernet cable from the mini to the router 

[Joshwarisdad]

Ethernet works fine but I can't use ethernet unless I do through a brand new stone worktop which isn't going to happen. 

WPS just times out and doesn't connect. I could power line it but it's ridiculous that I'm 3ft from the router and can't connect

[Joshwarisdad]

I've used powerline for now which is really poor but it works.  I'm also getting intermittent sound drop out on the new soundbar from the mini.  Waiting on a new hdmi cable to rule that out first

[Joshwarisdad]

Replaced hdmi cable and sound issue still happens.  I did have it set to dolby plus as its output but that is unwatchable becuase the sound drops so frequently.  Even set to normal it still happens but not as often.  Absolute pants from sky

[Chodley]

Is this the old sky router or the new Max one?

[Joshwarisdad]

probably old as I used to use my own until it packed in about 3 weeks ago

[Chodley]

Strange

definitely the wps button on the router you are pressing?

and it's possible to have too strong a wifi signal but I'd be surprised.

the sound dropouts - do they ever have picture dropouts?

[Joshwarisdad]

n opicture just sound.  the wifi works fine on everything else.  and definately the wps button

[Joshwarisdad]

swapped out the sky q mini for a new one and the same thing is hapoenning, I cant connect via wifi fro 3 ft away from the router and the sound keeps dropping out when watching tv.  Absolute pants

[Chodley]

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@Joshwarisdad wrote:

swapped out the sky q mini for a new one and the same thing is hapoenning, I cant connect via wifi fro 3 ft away from the router and the sound keeps dropping out when watching tv.  Absolute pants

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Is it connecting to the router though, or the Q box?

[Joshwarisdad]

It wont connect to the router, I have used powerline to connect it three feet away and it appears to connect to the q box once powerlined up.

Its pants really, it should establish a connection to the q box via the router which it should connect to via wifi.  Paid £50 for the privielage and its unwatchable.  I've a good mind to ask for my money back

[TimmyBGood]

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@Joshwarisdad wrote:

it should establish a connection to the q box via the router which it should connect to via wifi.  

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That's never been the topology for Q: it's Hub to main Q box, and main Q box to Mini box(es)

[Joshwarisdad]

Which is **bleep** poor imo.  The connection asks you to connect to the router not the q box which implies it just needs to be on the network to then talk to the Q box.

Which is true as the powerline creates the network connection and it then talks to the q box.  Either way still doesn't account for sound droppage.

[TimmyBGood]

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@Joshwarisdad wrote:

Which is **bleep** poor imo. 

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Q networking has always been somewhat odd: it's now a rather old product (launched in early 2016) and used proprietary technology licenced from AirTies to try and accommodate the lower broadband and WiFi speeds of the time.  Originally it included its own flavour of Powerline networking but something went wrong with that and it was never officially activated: this feature was removed from later hardware revisions.