0

Discussion topic: Sky q mini box not working

Reply
This message was authored by Seankatie This message was authored by: Seankatie

Sky q mini box not working

Sky q mini box says please check your subscription entitles you to view this channel this is coming up on all channels.

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: Sky q mini box not working

Posted by a Superuser, not a Sky employee. Find out more

@Seankatie wrote:

Sky q mini box says please check your subscription entitles you to view this channel this is coming up on all channels.


Hi @Seankatie 

First Check in your main Q box.

Home - Settings - Status.

Make sure that Watch on Mini has a tick.

If it doesn't select watch on mini and then Reactivate on the right.

If it has a tick try rebooting the main q box and then when this is completely back up and running reboot the mini.

 

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

Reboot the mini as above.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion