Sky q freezing

[Crispy]

Over the past couple of days our main Sky Q box keeps freezing, either when watching Live TV When it does work and i fast forward it jumps back to the start of a recording   Used space for recordings is 70% which is not uncommon.  Done the usual reset box. Update software etc but no joy

[Laing1]

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@Crispy wrote:

Over the past couple of days our main Sky Q box keeps freezing, either when watching Live TV When it does work and i fast forward it jumps back to the start of a recording   Used space for recordings is 70% which is not uncommon.  Done the usual reset box. Update software etc but no joy

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@Crispy Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[Crispy]

Yep. No improvement in any options I try 

[Laing1]

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@Crispy wrote:

Yep. No improvement in any options I try 

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@Crispy I have escalated this to sky they will hopefully pick up the escalation tomorrow

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The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Crispy an invite to chat.