Sky q box

[StuartC1]

My sky q box is on standby and won't switch on 

[oldfella]

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@StuartC1 wrote:

My sky q box is on standby and won't switch on 

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Hi @StuartC1 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[StuartC1]

Thanks i have got through to sky on phone and we have done exactly what you suggested and the sky box is now working