Cannot watch BBC1, 2, ITV or Channel 4 on 2nd mini box

[Seddy]

I upgraded to Sky Q in Jan and have a 1 TB UHD main box and 2 mini boxes. The main box and 1st mini box work fine but on the 2nd mini box, I cannot watch BBC1, BBC2, ITV oor Channel 4, wither live or recordings, and get the following message:

"Please check your subscription entitles you to view this channel."

All other Sky channels work fine on the 2nd box. I've spent several hours on the phone to support who have been unable to help, it was supposedly escaled to higher tech support but still no call back in 7-8 weeks. Very disappointing service, wished I'd stayed with Sky HD

[oldfella]

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@Seddy wrote:

I upgraded to Sky Q in Jan and have a 1 TB UHD main box and 2 mini boxes. The main box and 1st mini box work fine but on the 2nd mini box, I cannot watch BBC1, BBC2, ITV oor Channel 4, wither live or recordings, and get the following message:

"Please check your subscription entitles you to view this channel."

All other Sky channels work fine on the 2nd box. I've spent several hours on the phone to support who have been unable to help, it was supposedly escaled to higher tech support but still no call back in 7-8 weeks. Very disappointing service, wished I'd stayed with Sky HD

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Hi @Seddy 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Seddy]

Hi @oldfella 

Thanks for the answer but afraid it makes no difference, still can't view the channels on the 2nd box. I'll give Sky another try

[Quoman7]

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@Seddy wrote:

I upgraded to Sky Q in Jan with multiroom, 1 TB UHD main box and 2 mini boxes. All is fine on the main box and 1st mini box but the 2nd mini box I annot watch BBC1, 2, ITV or Channel 4 (live or recordings), I just get the message "Please check your subscription entitles you to view this channel"

I've spent several hours on the phone to Sky tech support who don't seem to have any clue, and this seems a popular error on the forum, does anyone have a fix? Currently waiting for a replacement mini box but suspect it will make no difference?

Thanks

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Hi @Seddy Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

[Seddy]

Hi @Quoman7

Tried this many times to no avail. New mini box delivered today and worked straight out of the box

Thanks

Dave

[Seddy]

Hi @oldfella 

New mini box ddelivered today and it worked straight out of the box

Thanks