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Discussion topic: Hi. My sky q box isn't coming on. There is. A solid red light and pulsing blue Q light.

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This message was authored by Sandyinblack This message was authored by: Sandyinblack

Hi. My sky q box isn't coming on. There is. A solid red light and pulsing blue Q light.

There is a pulsing blue Q and solid red light. I have tried switching the box off and on at the mains. What should I try next

 

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This message was authored by oldfella This message was authored by: oldfella

Re: Hi. My sky q box isn't coming on. There is. A solid red light and pulsing blue Q light.

Posted by a Superuser, not a Sky employee. Find out more

@Sandyinblack wrote:

There is a pulsing blue Q and solid red light. I have tried switching the box off and on at the mains. What should I try next

 


Hi @Sandyinblack 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

IMG_0432.png

 

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