Sky q box

[moffer]

I have a very early sky q box which takes 10 minutes to turn on

also picture freezes a lot! Turns itself off and sound keeps going 

also mini box struggles to connect to it.

phoned sky and all they say is it's £100 for a new box.

[Jones_The_Cat]

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@moffer wrote:

I have a very early sky q box which takes 10 minutes to turn on

also picture freezes a lot! Turns itself off and sound keeps going 

also mini box struggles to connect to it.

phoned sky and all they say is it's £100 for a new box.

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Sky will replace faulty Q boxes free of charge. I would say yours is faulty. 

You can request a replacement using the form on this page:

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/no-power-q-box/article... 

Be aware that this involves a doorstep swap of your old box for a new one. Remember to take your viewing card out of the box before handing it over to the courier. Also make sure you get the correct power supply cable.